Who is Clayton Clark?

Senior Director, Student Retention & Operations

Expanded remit joining retention to student operations — accountable for the systems, teams, and outcomes that keep students enrolled and progressing.

Senior Director, Student Operations

Managing director of the 120-person Student Operations organization. Primary business stakeholder for new partner launches, business operations, data integrity, and operational support of OPM enrollment and retention organizations — spanning large-scale project management, university technology consulting, process automation, analytics and data hygiene, AI and low-code solutions, student evaluations, credit transference, degree and course planning, registration, and transcript services.

• Key operational stakeholder through two major M&A integrations of like-sized organizations (1,600+ employees).
• Won the company-wide Innovation Challenge award for implementing AI and process automation technology.
• Reduced operational annualized headcount cost by $589K in the first six months, and an additional $1.7MM in year two.
• Cut processing cycle times 27% and increased processing capacity 48% in the first six months.
• Reduced operational billing discrepancies by $4MM per year.

Director of Operations

Primary business stakeholder during M&A for Client Management and Retention organizations on director-level cross-departmental technology initiatives. Owner of partner data integrations, technology vision, and priorities for over seventy strategic university partners; primary client-facing expert for tech stack and technology integrations.

Senior Manager, Operations Technology

Led operations technology strategy bridging business teams and engineering through the transition from Academic Partnerships to Wiley.

Operations Manager → Senior Operations Manager

Managed daily operations of eight new and long-term university partnerships with six operational staff. Drove partner technology and process discovery, and solved operational scalability by designing a "low touch" student experience — maintaining service standards with a 5:1 workforce reduction, and growing what a single operational resource could manage from 500 to 2,100 semester enrollees.

Enrollment Coordinator → Senior Enrollment Coordinator

Coordinated with university partner deans and directors to shepherd students from initial interest through the first week of class. Designed and executed a transcript pre-evaluation process that produced additional enrollments, and digitized legacy processes to raise student ratios for the role across the business.